Electronart Design Ltd (referred to as “we”, “our” in this policy) is registered in England with company number 01796515 and registered office at 27 Shaftesbury Centre, Barlby Road, London, W10 6BN. Our Data Protection Registration is: Z5685889. We are committed to protecting your privacy. We recognise our responsibility to keep confidential at all times any personal data (also referred to as Personally Identifiable Information) about you which we acquire.
All customers that login to searchcloudone.com, or communicate with us under any of our trading names (Search Cloud One, dtSearch UK, Enbase.com) are referred to as “you” or "customer" in this policy”.
Electronart Design Ltd is the “data controller” (for the purposes of the (GDPR) General Data Protection Regulations) of all personal data collected from you as a customer.
Amazon Web Services (AWS) is the “data processor” under GDPR for all data that Search Cloud One customers upload to searchcloudone.com for storage, searching or other processing. Please see https://aws.amazon.com/blogs/security/the-aws-shared-responsibility-model-and-gdpr/ . When you login to searchcloudone.com to upload data or use our APIs to send data, you are the Data Controller; you retain full rights over the collection, access, retention and deletion of your data and we will process your data according to your instructions (including digital instructions via the APIs) or contract with Electronart Design Ltd or by any settings enabled by you through the user interface or APIs on searchcloudone.com; you are responsible for ensuring that any passwords, secret keys, access IDs are kept secure and that only authorized users log-in to your account or use the APIs that have access to your data.
Collection of Personal Data
To enable us to process your order, enquiry, product registration, or subscription we will typically acquire personal data which includes your name, your e-mail, your address, and credit/debit card or other payment information. This personal data may come directly from emails from you or via forms on our website or via resellers or suppliers that have taken your order or enquiry.
Use and sharing of Information
We use the information which you provide us to process your order, subscription or enquiry and to provide technical support. We may also email news of new products or services if you have opted-in to these services. You can opt-out any time by clicking an unsubscribe or opt-out link or by contacting us by email or via the Contact Us form.
Some details are shared with credit/debit card processing companies or other credit checking agencies when we process your order. We may also share relevant information with our product suppliers and resellers outside the EU to provide technical support. Subject to the above, Search Cloud One will not disclose personal data to third parties, or make any use of it, without your permission (unless we are required to do so by statute or by an authorised body in order to aid the investigation or prevention of crime).
Electronart Design Ltd is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure.
Cookies are text files used by your computer's browser, that store visitor session data. You can usually modify your browser settings to prevent this happening. However, by disabling cookies, or certain types of cookie, you may hinder your user experience on this and other websites. Cookies, by themselves, do not identify the individual user. Cookies are commonly used on the Internet and do not harm your system.
Telephone Call Recording
We use digital voicemail to record customer messages and may also record telephone conversations during calls to customers or suppliers to assist us to serve you better.
Please note that in common with other companies we typically convert incoming fax messages to PDF or similar digital format for easy distribution within our organisation, and these may also be transmitted over the internet to remote working employees or our suppliers outside the EU. You should not consider that Fax is a secure medium to send personal or sensitive information (e.g. Credit Card data) although we endevour to keep such messages secure within our organisation.
Your Data Protection Rights
As an EU citizen by law (GDPR) you can (except under certain circumstances) :
Request information about what personal data that we hold about you, and why we are holding or using it.
Request access to your personal data.
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Request transfer of your personal data in an electronic form to you or to another party (commonly known as a right to “data portability”). We can provide this in .csv format only.
If you want to exercise any of these rights, please submit a request using the Contact Us form or Support/Registraton form or by post to Customer Service at our registered office. You will not have to pay a fee unless your request is unreasonable or excessive and this will be actioned within 30 days.
If you have any concerns please contact us, you can also report concerns to the Information Commissioners Office